refund policy — AustraIPTV

AustraIPTV refund policy overview

We want you to enjoy every sign‑up with AustraIPTV. If you are not satisfied with our services, let us know and we will do our best to fix the problem. If you are still not satisfied, our refund policy describes when refunds apply and how they are processed.

General terms and conditions

• We offer a 7‑day money‑back guarantee in case of problems with locked features of our application (server down for 3 consecutive days or more, subject to proof).
• If there are issues caused by your streams, your ISP, or your internet subscription, no refund is available under this refund policy.
• We do not issue refunds for a change of mind (e.g., purchasing after a test and then deciding not to use it). If you are unable to cooperate with us to resolve issues or answer questions about the module operation, we may not be able to issue a refund.

Refund method

All refunds are made to the original payment method used at the time of your order. Questions about payments or cancellation? Email us at support@austraiptv.com. Our team will guide you through our refund policy steps.

Exemptions

You will not be eligible for a refund if your account has been suspended due to a violation of our Terms of Service. Please refer to the general terms and conditions provided to you at the time of purchase for details. These exemptions form part of the AustraIPTV refund policy .