How can I cancel an order?
You can start your
order cancellation
directly from your confirmation email within 60 minutes.
Open your email and scroll to the “Changed your mind?” section.
If more than 60 minutes have passed, email
support@austraiptv.com
and we’ll help you find the best alternative solution for your
order cancellation
.
I accidentally canceled my order, can I resume it?
If you canceled on the website but changed your mind, the simplest path is to place a
new order during checkout.
For any questions about
order cancellation
, email
support@austraiptv.com.
I canceled my order, but I’m not sure it worked. Can you
confirm?
If you used the link in your order confirmation email to request
order cancellation
, you’ll receive a follow‑up email once the cancellation is successful.
If you haven’t received it, contact
support@austraiptv.com
(include your original order number) and we’ll verify the status of your
order cancellation
.
I don’t see the option to cancel myself! How can I cancel
my order?
If your order includes a gift card, please email
support@austraiptv.com
as soon as possible. Include your order number and your
order cancellation
request (cancellation or change) so we can assist promptly.
Need help with order cancellation at AustraIPTV?
Our team can guide you through any order cancellation case.
Contact Support